Your WhatsApp inbox
Pick a conversation to read it. The AI assistant answers new messages on its own. Reply yourself and it steps aside in that chat until you switch it back on.
Pick a conversation to read it. The AI assistant answers new messages on its own. Reply yourself and it steps aside in that chat until you switch it back on.
Templates are pre-approved messages. Use them to message someone first, or to follow up after the 24-hour reply window closes. Meta usually reviews new ones within minutes, sometimes up to a day.
Send an approved template to many customers at once: a festival offer, a sale, a new launch. Replies land in Chats, where the AI or your team picks them up.
Pick a template, choose who gets it, check the preview and send or schedule it.
Meta charges your WhatsApp Business Account for template messages, and you pay that bill in Meta Business Manager. This page shows what Meta reports and the limits on your number.